Embracing a Healthy Family: free huggies
Showing posts with label free huggies. Show all posts
Showing posts with label free huggies. Show all posts

Why Customer Service is Important

I buy a lot of stuff both inexpensive and expensive.  There are no limits to what I buy, within reason, for myself and family.  If I believe in a product, I will be loyal.  If I like a product, I will go out of my way to spread the word.  I not only have the ability to inform others via my offline circle but also my online circle by means of my blog, Facebook and Twitter.  When I am happy with a product, I let others know.  When I don't, unless it's a sponsored review, I don't say much.  However, when I do get bad service for a product that I paid for and try with good faith to get assistance, I will make noise.

Businesses should understand what they can get from being good customer service oriented partners with their consumers.  Not only do they have a chance to influence the consumer's own purchasing choices but those of others.  For those consumers who do go outside the realm of their offline circle, this can equate to free advertising and unsolicited product review endorsements.  For me, that means a lot when I research a product and see a person's opinion.  Take Huggies for example.  Before I became a Mom's Ambassador, I wrote and preached how much I loved Huggies products.  I went out of my way to endorse this product in an unsolicited manner.  I received no compensation or product for my posts because I am brand loyal and I don't mind spreading the word on a good product.  This holds true for Arnold Bread as I love that product too.

On the flip side are the bad customer service experiences I have received.  I just spent $150 (discounted price from a sample site) on an expensive trike for my grand daughter.  The company did not know that I purchased their product via a sample site and for all they knew, I paid full price which was over $200.  Upon receipt from The Foundary (great sample site by the way), we started to build the trike and immediately were hit with four missing KEY parts.  The four screw-type parts were missed in the QA/QC process of this particular company.  When I contacted the company for replacement parts, I was told they needed:

  1. Digital picture of the problem
  2. Digital picture of the receipt
  3. Trike model number and color (fair enough)
  4. Number stamped on the bottom of the box
  5. Name and address
Fair enough on items 3 and 5 but a year ago, when I ordered from Little Tykes and received my package, the booth seating on the diner was identical to the left side so I needed a right side.  What did Little Tykes do when I phoned them?  They apologized and sent me the right piece immediately with no questions asked and no requirements.  

After repeat e-mails with the customer service agent, I still sit, two weeks later with an unusable expensive trike because she had to order the part and informed me she would notify me when it ships.  What???  This is the worse customer service I have experienced in some time and I was all ready to tell the "world" about this super cool new trike I bought for my grand daughter on my blog, on other mommy sites, on Facebook and Twitter.

What ashame that businesses don't realize the power of what good customer service can bring for free if they do the right thing.

Random Thought: You Know You're a Huggies' Mom When...

As you try to save money and look at the most recent Publix savings, you pass right by the Pampers savings offers.

Or you see offers for free Pampers and you don't flinch but when there is a $3 off coupon for Huggies, you charge right over to the site to print.

Or you see CVS has a special on Huggies and Walmart has Pampers a couple of dollars cheaper but you take the longer drive to CVS to buy the Huggies.

Wonder if we will get pink Huggies Little Movers Jeans diapers next?  I have a grand daughter on the way that would look adorable in them!

Don't forget to enter the giveaway for diapers for a year here and my giveaway for FIVE packs of Huggies here 6/29!

Daily Diaper Giveaway

Huggies® Little Movers Diaper - Five Pack Diaper Giveaway 6/29 CLOSED WINNER



An e-mail has been sent and Ellie has 48 hours to respond before the next winner is chosen by random.org.

Stay tuned for information on my chat times at Huggies' Facebook page!

I really can't post enough about the Huggies® line of diapers especially the Huggies® Little Movers Diapers as it's my diaper of choice.   My children have all been using Huggies® from day one and all the way through potty training.  I find the Huggies® brand to be one I trust and can count on with my busy life and so many children.  As part of my partnering with Huggies® to become a Little Movers Ambassador, I have the privilege of giving away FIVE packs of Huggies® Little Movers Diapers in the winner's choice of size!

Huggies Little Movers secure diapers for babies 16-28 lbs

If you would like to read some of my others posts on Huggies®, click on the following links:

To Win:

Tell me why you prefer Huggies® diapers and follow my blog.

Don't forget the extra entries options for entering other giveaways and grabbing my button (see home page for more details) - get five extra entries for entering any of my other on-going giveaways, five entries for grabbing my button and five entries for grabbing my daughter's button (can be found on right side of blog - half way down).

Winner will be chosen 6/29 and giveaway closes at midnight.  Winner will be chosen by random.org.

Good luck!

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